Orders placed before 6:00PM PST will be shipped next business day via USPS First Class or Priority Mail. Orders made after 6PM PST will be shipped on the following business day. Example: If a customer places an order on Thursday evening at 5:00PM PST, their order will be shipped Friday morning. If a customer places an order on Friday evening at 6:30PM PST, their order will be shipped Monday morning (the following business day).
*During new product releases, holidays or store-wide sales, shipping delays may occur.
Tracking numbers will be sent to purchaser’s registered email address. Once a package is passed onto the Postal Service it is no longer under the control of Pegasus Vapor Academy. If an order is lost by the Postal Service the buyer must contact us at Info@PegasusVaporAcademy.com to report the event.
All sales are FINAL. We do not offer refunds or exchanges for any product regardless of whether it has been used or not. Please choose carefully. If you have any questions about our products, please contact us before purchase.
If you received an item which was damaged in transit, please email us immediately upon delivery with photos of the damage. Our customer service will make arrangements on an individual case basis.
DOA (dead on arrival)
If you received a battery which is DOA (completely dead, 0 voltage, will not accept a charge whatsoever), please contact us within 7 days of delivery for issuance of an RMA. Cells which are DOA may be returned for a replacement, but they must be new/unused without signs of use or markings. All the original packaging, materials, etc must be included as this is considered part of the product. Batch/serial numbers will be checked and matched to ensure the product is ours and used or damaged cells claimed to be DOA will be rejected without notice and recycled.
Once the item is received and tested to be DOA, a replacement will be shipped at the expense of Pegasus Vapor Academy. After this 7 day window has passed our DOA guarantee shall expire and an RMA will not be offered.
If an order is refused, marked return to sender, or deemed un-deliverable by the carrier due to an incorrect address or otherwise, the customer will receive a refund for the purchase price of the product(s) less a 10% restocking fee as well as any applicable return shipping fees assessed to the parcel by the logistics company. The refund will be processed once the package has been received at our facility. The original outbound shipping cost is nonrefundable.