If your questions aren’t answered here, please contact us at Pegasus Vapor Academy. We’re happy to help.

 

Question, Everything.....

 

Do you have a wholesale program?
Yes, Absolutely, the goal of our company is to pass on our knowledge of battery safety throughout our beloved industry.  Our Battery system is set up so that anyone behind the counter can help a customer find the right range for the right device.  We would love nothing more than to have you join us in making vaping safer for everyone.  Please contact us and we will set you up with everything you need to know.
What is your warranty policy?
We have the best warranty any company can offer.  120 Days Warranty, covers everything outside of normal use.  (Check our blog post for more info) We stand behind our product and its wrapper 100%.  Our batteries are tested regularly to remain the king of the hill for each class.  Our product is literally a Top shelf Cell in a high-grade PVC wrapper with honest information and guidelines to follow.  We take battery safety very seriously and refuse to offer anything but the best.  When you purchase PVA batteries you are receiving a high-end product.
How do you test your batteries?
This all began with our show called “The Straight Volt” on YouTube.  Over the years, too many companies were releasing batteries with questionable specifications.  Even more interesting, different websites were publishing batteries with different results.  We at PVA thought this was most strange and decided to begin our own testing.  Our facility uses multiple computer battery analyzers that allow us to graph different information about each cell we come across.  We retrieve different types of data such as discharge curves, and performance profiles to determine which companies are using the same cells and which cells are actually superior.  Our findings and benchmark testings have been accurate up to date and consistent with many other reviewers batteries.  It is thanks to our show that we’ve had the chance to test so many batteries before we were able to handle pick our own ultimate battery line.  We are now deep into our third season and still going strong with comparisons and reveals.  Please check out our playlist here.
Guys!, where is my order? I didn't get a confirmation.
If your payment has cleared, you should instantly get a confirmation E-Mail. (unless you registered the wrong e-mail) Please check your spam folder and Search for Pegasus Vapor Academy or PVA
Under normal circumstances,  you should get a follow-up letter for your tracking info when your order ships the following business day.
What battery do I use? I have Model X Atomizer, sitting on Model Y Mod. My Resistance is Z.
Please go to our blog section and refer to one of our posts on wattage and resistance charts.
If your mod has adjustable settings then you would follow this chart.
If your mod is a mechanical device with no adjustments then please follow this chart.
International Shipping: Anything I should know, Anywhere you don't ship? Any regulations to follow?
PVA ships worldwide and we have not had any issues getting our products to any doorstep near or far.  In the case of any lost packages please let us know via our contact page immediately.  PVA will always make things right.
International Payment: I live outside the U.S. and am having trouble submitting payment. What can we do?
Besides Canada, A.U., U.K., and most of EU. We occasionally have issues processing payments from Asia, Africa, and the Middle East.  We believe there is a translation issue when attempting to match credentials.  Please contact us directly, let us know what you’d like to purchase, and we will invoice you directly through an alternate method.  In the meantime, if your credit card is showing a payment processing, do not worry.  The payment is not going through and this issues will be reversed.  In other words, it will auto-resolve on its own.  It always has,  please do not panic.
What does the Fox Say?
Accordion Item 1 Content Goes Here
Ring-ding-ding-ding-dingeringeding!, Wa-pa-pa-pa-pa-pa-pow!, Hatee-hatee-hatee-ho!, Joff-tchoff-tchoffo-tchoffo-tchoff!
but more importantly, We say: Question everything, Do your homework, and Vape Clever!